TERMS AND CONDITIONS OF BOOKING WITH HotelsandBnb.com Ltd

Definitions

"HotelsAndBnb.com", "us", "we" or "our" means HotelsandBnb.com, a limited liability company incorporated under the laws of England, and having its registered address at Unit 22, 180 Granville St, Birmingham B1 1SF.

"Platform" means the (mobile) website and app on which the Service is made available owned, controlled, managed, maintained and/or hosted by HotelsandBnb.com.

"Service" means the online reservation service (including the facilitation of payments) of various products and services as from time to time made available by Suppliers on the Platform.

"Supplier" means the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast)and any other travel or related product or service as from time to time available for reservation on the Platform.

Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.  

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING

As we are acting only as a booking agent we have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.  By making a reservation through HotelsandBnb.com, you enter into a direct and legally binding contract with the Supplier with which you make a reservation or purchase a product or service. From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier.

Formation of your contract with the supplier

We act as agent for the suppliers; when we display suppliers’ Products on our Booking Channels, we are, on behalf of the supplier, inviting you to make an offer for their purchase.

Your contract with the supplier for the Product is formed as follows:

Once you have clicked "Pay Now with Card" at the shopping basket stage of the booking path or you confirm with the customer services representative that you would like to make a purchase, you have made an offer to purchase the Product from the supplier for whom we are acting as agent.

We are authorised by each of the suppliers to accept or reject your offer on their behalf.

When you make an offer to purchase a Product, acceptance of your offer occurs when we send you an email confirming your booking, on behalf of the supplier. It is at this point that a contract is formed between you and the supplier for the Products.

All bookings are subject to availability.

 

 

 

OWNERSHIP

This site, and each of its modules, is the copyrighted property of HotelsAndBnb.com Ltd and/or its various third party providers and distributors. Much of the content found on this site, is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission HotelsAndBnb.com Ltd and/or its third party providers and distributors.  

USE OF SITE

You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.  

WEBSITE ACCURACY

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise.  We cannot accept liability for these errors. We will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Supplier (or its facilities, venue, products or services) made available.

Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.


In cases where details of an individual product other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on the individual product only.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment, which is necessary.

Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn.

PRE TRAVEL ADVICE

The DEPARTMENT OF FOREIGN AFFAIRS, or local Foreign Office may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the Internet by visiting the website of your local country’s Foreign Office,  prior to travelling.  

BOOKING YOUR HOTEL/ACCOMODATION

When you use our website to make a booking, you will need to provide us with credit or debit card details in order to cover the full cost of your trip/stay. You authorise us or an authorised third party, to take full payment for the total amount of your purchase. Please note that you may be required to present a credit card at the time of check-in, to provide confirmation of authorised card use or to secure any additional charges. The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion.

On completion of the payment you will be emailed the Accommodation Booking Confirmation Voucher.  You may also print this off and present this at the Hotel upon your arrival.

All offers are subject to availability and may be withdrawn at any time. You must ensure that all your details are correct at the time of booking (i.e. full name(s) of all travellers as shown on their passports), correct email address, telephone numbers, residential address, etc.)

When you make a booking, you guarantee that you have the authority to accept, and do accept these terms and conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information, which is given to you by us, or any of our employees or suppliers is passed on to all members of your party.  Any information, which we give to you, shall be deemed as given to each and every party member for whom you are making or have made a booking. HotelsAndBnb.com Ltd cannot be held responsible if the confirmations do not arrive due to an incorrect email address you have provided or due to Spam email settings on your computer or if for any reason documents fail to print on your printer.  

The price and payment

Hotel rates stated on our website are inclusive of VAT (where applicable) and all fees, and are calculated on a ‘per room’, ‘per night’ basis.

Please note that Hotel rates do not include the following additional costs (where applicable):

local city, tourist, resort or other taxes which need to be paid directly to the accommodation provider; and

unless otherwise stated, fees for supplementary services that may be offered by the accommodation provider, including, but not limited to, supplements for extra people not included in the original booking; drinks and meals; phone calls; films; items from the mini-bar; and tips, which need to be paid directly to the accommodation provider.

Please note that we are not able to issue VAT invoices for your booking.

On arrival

Unless otherwise specified in your confirmation email, you must show your confirmation email and the payment card used to make the booking on arrival at the hotel.

It is your responsibility to ensure that you have received your confirmation email. We are not liable if you do not receive your confirmation email due to circumstances reasonably outside of our control including, but not limited to the following: (i) you gave us an incorrect email address; (ii) your email settings won’t allow our email to reach you; or (iii) your email settings treat our email as spam.

Amendments, Cancellations, No-shows and/or Refunds

If you wish, or the accommodation provider wishes, to amend or cancel your Hotel booking for any reason, we will deal with the amendment or cancellation as agent on behalf of the accommodation provider. Your eligibility for refunds or any other compensation sought will be subject to any cancellation policy applied by the accommodation provider, in accordance with your contract. Details of your accommodation provider’s cancellation policy are made available to you at the time of booking and in your confirmation email.

Where authorised, we will pass any refunds or compensation we receive on to you.

If, as a result, your booking is cancelled and a new booking is made, please note that payment for the new booking and (if due) any refund on the cancelled booking will be processed separately, and it may take a minimum of 5-10 working days for the refund to be processed.

Amendment/Cancellation by you

It is your responsibility to check the details of your booking. If you have made a mistake it cannot always be rectified after your booking has been confirmed.

Amendments to your Hotel booking are not permitted. In order to make any changes to your original booking, it will be cancelled and a new booking made. We cannot guarantee that the original Hotel rates will be available for your new booking.

Cancellation of an existing booking (regardless of whether a new booking is made) may be subject to an administration fee charged by the accommodation provider (which may be equal to or greater than, the total amount of your booking).

In addition, lastminute.com may charge an administration fee for changes to your booking. If the changes affect more than one person on the booking then we may charge an administration fee per person.

Please note that Booking Fees and credit card fees are non-refundable.

Cancellation by us or the accommodation provider

In the unlikely event that the accommodation provider cancels your booking, we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking. If the accommodation provider is unable to fulfill your booking and is unable to provide an alternative, your booking will be cancelled with a full refund. In these circumstances, we can assist you to make a new booking with an alternative accommodation provider.

No-shows or late arrivals

If you don’t show up or you arrive late, the accommodation provider’s no show/late arrivals policy will apply.

If your Hotel is overbooked on arrival

In the unlikely event that the Hotel is overbooked on arrival, we will not be liable. The accommodation provider is responsible for finding you suitable alternative accommodation.

Promotional codes

The use of promotional codes as part of your booking (“Promo Code”) is subject to:

The relevant terms and conditions applicable to the Promo Code;

These Booking Terms and Conditions; and

The terms and conditions of the supplier of the Accommodation or Product.

Automatic right to cancel under Distance Selling Regulations

You do not have the automatic right to cancel your contract under the UK Consumer Protection (Distance Selling) Regulations 2000, or other equivalent or replacement consumer legislation that may apply from time to time. Parts of this legislation do not apply to contracts for the provision of accommodation, transport, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

Events outside our control

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these Booking Terms and Conditions that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (for example, a volcanic eruption or hurricane), or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under your contract with us:

we will use reasonable efforts to contact you as soon as reasonably possible using the contact details you provided at the time of booking; and

our obligations under these Booking Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

For the avoidance of doubt, Events Outside Our Control may also affect the supplier’s ability to provide a Product, or may affect your enjoyment of a Product. In these circumstances please check the Website for any travel information, take note of any travel warnings on government websites, and check your emails for any other information. If you have any concerns about your travel arrangements, please contact us at customerservices@hotelsandbnb.com who will be working with the supplier to resolve any issues.

Privacy and cookies

Information regarding the way in which we process personal information and how cookies are used on the Website can be found in our Privacy Policy and our Cookies Policy.