HotelsandBnb.com respects your privacy. We are serious about protecting and safeguarding any personal data you give us.
If you disagree with our Privacy Statement, you should not continue using our services. If you agree with our Privacy Statement, then you’re good to carry on and book.
Kinds of information we ask for. Your name, contact details, the names of anybody travelling with you and payment information, information from your computer, which includes your IP address, the browser you use, and your language settings.
If you are using a mobile device, we may collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes and other system activity. When you make a reservation, our system registers through which means and from which websites you have made your reservation or entered the HotelsandBnb.com websites and/or apps.
Accommodation suppliers may share information about you with HotelsandBnb.com – this may occur if you have support questions about your future or past reservation, when disputes arise about a reservation or there is any kind of communication about your reservation through HotelsandBnb.com.
We use your personal data to complete and administer your online reservation, We may also offer you other travel-related products and services from our partners. If you choose to use these we will use your information to administer your order same as we would if you booked accommodation only.
We may share your details with our customer service team, this helps us to respond when you need us, helping you to find appropriate accommodation and responding to any queries you have about your reservation.
HotelsandBnb.com users can create a user account on. We use the information you give us to manage this account. You can manage your bookings or other purchases, take advantage of special offers, make future reservations easily and manage your personal settings. It also allows you to see any reviews you have submitted.
We can change these Booking Terms and Conditions at any time, and this version of the Booking Terms and Conditions cancels and replaces all previous versions of our Booking Terms and Conditions. You will however only be bound by the Booking Terms and Conditions that you agreed to at the time of your booking.
You must be at least 18 years old to make a booking and have legal capacity to be bound by these Booking Terms and Conditions.
You acknowledge and agree that you have authority to act for or on behalf of, and to bind to any contract, any person included in a booking. You should print a copy of these Booking Terms and Conditions or save them to your computer for future reference.
We use your information for marketing activities. Including but not exclusively:
To send you news of travel-related products and services when you make a reservation with us or set up a user account. You can unsubscribe from these marketing communications quickly, easily and at any time. Just click on the "Unsubscribe" link included in each newsletter.
Based on the information you share with us, individualised offers may be shown to you on the HotelsandBnb.com website, in mobile apps or on third-party websites/apps (including social media sites). These may be offers that you can book directly on the HotelsandBnb.com site, or third-party offers or products we think you might find interesting.
We may get in touch with you using the following ways, by email, by post, by telephone or by mobile texting.
We may email you with a reminder to continue with your incomplete reservation. We may email you to remind you to leave a review about your recent stay. We may send you alerts about your account security of previous and future bookings.
We may ask you from time to time to participate in some market research to help us improve the service we provide.
We may occasionally, use your data for the detecting and/or preventing fraud and other illegal or unwanted activities. We may use personal data for security purposes, including the authentication of users and bookings. As a result, we may have to put certain reservations on hold.
During and after your stay, you may be invited to submit a guest review. We may also enable guests travelling with you or on whose behalf you have booked to provide a review. This invite may ask for details about the accommodation, the destination and other services you may have booked through HotelsandBnb.com
When writing a guest review, you agree that it can be shown on the relevant accommodation information page on our website, on our mobile apps, on our social media accounts and social media apps, or on the website of the relevant accommodation or business partner’s website. This is to inform other travellers about the quality of the accommodation you stayed in, the destination you have chosen or the other services you have used.
We will collate this with feedback from other customers in order to sort and prioritise guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format, unless you have included this information in your public profile.
During telephone calls with HotelsandBnb.com support team, live listening may take place and calls may be recorded for quality control and training purposes. Recordings are kept for a limited amount of time and automatically deleted, unless HotelsandBnb.com has a legitimate interest to keep such recording for a longer period (as reasonably necessary), including for fraud investigation purposes. Any call recordings will be handled in accordance with this Privacy Statement.
We use your data to undertake the contract that you have with HotelsandBnb.com. We may use your data to provide you with the best suitable content of the website, emails, to improve and/or promote our products and services and the information on our website, and for administrative purposes, fraud detection and legal purposes.
We may rely on your consent to use your personal information for certain direct marketing purposes. You may withdraw your consent at any time by contacting us at the addresses at the end of this Privacy Statement.
Sharing your data and personal information.
In order to complete your reservation, we send relevant reservation details to the accommodation you have booked. This may include your name, contact details, payment details, the names of guests travelling with you and any preferences you specified when you made your booking. If you have a questions about your reservation, we may contact the accommodation provider and ask them to handle your query. For reservation disputes, we could send the accommodation provider information about the reservation process. Including a copy of your reservation confirmation.
Payment providers and (other) financial institutions: When a chargeback is requested for your reservation by either you or by the holder of the credit card used to make your reservation, we may need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may furthermore share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
Personal data may be required to be disclosed to law enforcement as required by the law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners and accommodation suppliers.
Our website has also been optimized for mobile and tablet browsing. The mobile website processes the personal details you give us in much the same way as our website does – and they also allow you to use location services to find accommodation nearby. With your consent, we may send you push notifications with information about your reservation. You may grant us access to your location data or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.
We use social media to promote our business partners’, accommodation suppliers, travel-related products and services and to advertise, improve and publicise our own services.
We may offer you the opportunity to sign in to your HotelsAndBnb.com user account with your social media account, which saves you from having to remember different user names and passwords for different online services. After you’ve signed in once, you’ll always be able to use your social media account to sign in to your HotelsAndBnb.com account. You can delink these accounts from each other at any time.
We have integrated social media plugins into the HotelsAndBnb.com website and apps. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media companies. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to share with others in your contacts network.
We may also integrate other social media services (like social media messaging) to interact with HotelsAndBnb.com or with your contacts about our services. We may also maintain social media accounts and offer apps on several social media sites. Whenever you connect with HotelsAndBnb.com through social media, your social media service provider may allow you to share information with HotelsAndBnb.com. If you choose to share, you will generally be told by your social media provider, which information will be shared. For example, when you log into a HotelsAndBnb.com user account with your social media account, certain information (as authorized by you to your social media provider) may be shared with HotelsAndBnb.com. This might include your email address, age or profile pictures saved in your user account.
When you register with a HotelsAndBnb.com social media app or connect to a social media messaging service without having a HotelsAndBnb.com user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). We’ll use this information to help provide you with the service you requested Therefore we can tailor our services to suit your needs, connecting you and your friends with the best travel destinations and analysing and enhancing our travel and associated services.
We use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
When your full credit card details are needed as part of the reservation process, they are not stored by us. During the payment process you will be directed to our online payment gateway who will securely process the payment on their portal.
Personal Data of Children.
The services provided by HotelsAndBnb.com are not targeted at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a legal guardian. If we receive information from a child under 18 years old, we reserve the right to delete it. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families) HotelsAndBnb.com may collect and use information of children only with the consent of the parent.
If you have any suggestions or comments about this privacy statement, please send an email to customerservices@HotelsAndBnb.com.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. The web site that created the cookie can then access it at a later time to recover the information, for example for use on a different page.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
As well as the site setting cookies it is possible for them to be set by a third party, these are known as third party cookies.
The cookies used on this website have been categorised based on the categories found in the International Chamber of Commerce UK Cookie Guide. This defines four categories of cookies based on what they are used for and the sort of information they store:
These cookies are essential in order to enable you to move around the website and use its features. Without these cookies services you have asked for cannot be provided.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.
These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
This site does not use targeting and advertising cookies.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Some of our websites also include third party cookies, which are cookies set by other companies such as our partners. In each of the four categories above, we have specified where third party cookies are used.